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Technical Support Services
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Top 10 Benefits
of Technical Support
 
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Unlimited telephone
support Monday-Friday 9:00-5:00 (Eastern Standard Time). Customers on
support will receive primary consideration over the pay-per-call customers
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Software upgrades
costing thousands of dollars per year are available at no charge.
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All purchases of software, and training
(electronic, in-house, or on-site) are offered at discounted prices. All
new video trainings are offered only to support customers (free of
charge).
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Requests for software enhancements and
changes may be submitted for review and consideration.
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Thirty day billing privileges for purchase
of merchandise and services. (Non-support is C.O.D terms only.)
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Access to downloads, (updates, support, and
additional enhancements) is available at
WWW.WALLACE1.com for support customers only.
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Many new features have
been added to our software such as ODBC, Archive module, Time Clock, laser
invoices and more, available to support customers only.
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Web design support for E-commerce business
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Windows 2000, Windows XP, Microsoft Word,
Excel, and Intro to computers are all classes offered to our support
customers at discounted prices, Call for more information.
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Coming soon is a “Wallace User Group”.
Come have fun learning the software and meeting other dealers that use the
Wallace System.
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Annual Support
Billed on an annual basis
Pay for 10 months and receive 2 FREE
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Monthly Support
Billed on a monthly basis
Payment required each month in order to
maintain support
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Pay-per-call Support
Valid credit card required to be
charged per call
Pay-per-call rate is $125.00 p/hr (Minimum charge of $65)
Hourly rate, rounded up to the nearest 1/2 hour.
(i.e. 15
min. call = 1/2-hour charge, 65 min. call = 1 1/2-hour charge)
Charges are based on the total
time allocated to solving an issue - not
just the call
time itself. |
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